Delivery and Shipping from Patricia Shone

SHIPPING

I aim to dispatch your order within 5 working days from date of order. Sometimes this is not possible if I am away from the island, in which case I will contact you to let you know. If you need it in a hurry let me know with an email.

The web site uses a simple formula to calculate the shipping cost. Orders up to and including £100 will cost £5 to post to all UK addresses. Orders over £100 will cost £10 to post to all UK addresses. Please   bear in mind that I can’t do 24hr and 48hr guaranteed deliveries, as it can take a day or two to get off the island.
UK orders are delivered by a Royal Mail or Parcel Force ’Signed For’ service. In the event that there is nobody to sign for the parcel, Royal Mail will leave a note with directions for collection. If you do not collect your item from the post office within the time stipulated on the card and the item is returned to me, I reserve the right to charge for re-postage. Please let me know if you don’t want me to use a signed -for service.

NB The shipping calculator has a habit of over charging if you are buying more than one piece. If this happens please trust me that I will refund the excess charge. I dislike being overcharged too!

EU and Rest of World orders are delivered by Parcel Force’s ‘International Tracked and Signed’ service.
All deliveries will require a signature upon receipt.
Please note, international orders may be subject to import duties and/or tax, in such cases these taxes are the responsibility of the buyer.
Please make sure you provide the correct postal address at the time of order, if the items are returned to me I will have to charge for re-postage.

(For orders over £1000 I will get a specific shipping quote which will include insurance. I reserve the right to refuse a sale if the buyer does not accept the cost of insuring the work in transit.)

PACKAGING POLICY

I am trying to reduce the amount of new plastic packaging in all areas of life and especially in my business. Much of the protective packaging I use when shipping my work will have been collected locally from friends and the local grocery shop, bubble wrap, polystyrene chips and slabs, cardboard boxes etc re-used rather than re-cycled. For smaller pieces I use combinations of tissue paper, expandable honeycomb paper wrapping, corrugated cardboard and biodegradable cellulose chips. I have been using these successfully since 2021. The sad fact is that the plastic stuff is, as yet, still better for the larger and heavier items, and sometimes I will have to use new rather than risk losing a piece to breakage in transit. If you do get any of these plastics in your parcel I am sorry to pass on the responsibility of disposing of it, I can only suggest that your local potters may be in need of it and will be happy to reuse it.