Refunds and Exchanges

Refunds and Returns

I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are made by hand, are unique and by nature of their making and firing have slight imperfections and variations.

However, if you are unsatisfied with it or you have just changed your mind you must let me know immediately as I do not accept unauthorised returns under any circumstances. The work must be returned is in its original condition (unused and unmarked) and sent to me within 14 days of receipt, in order for me to arrange a refund. Please ensure you get proof of postage as I cannot accept liability for loss of returns in the post. Please note I am unable to refund postage costs on returns.

I do not exchange merchandise that reaches you in good condition.

If you wish to return the piece to me, please contact me first so that I can advise you about repacking the work.

In the unlikely event that the goods are damaged during postage to you, please let me know as soon as they arrive. Ideally, if the box looks damaged please take photographs as you unwrap the work. If you do not report this immediately then I will not accept any responsibility for the damage and am not obliged to reimburse you.

Any refunds due will be made within 14 days of the work being returned to me.

TERMS OF SERVICE
This website is operated by Patricia Shone Ceramics, Cnoc an Eorna, 17 Calgarry, Ardvasar, Isle of Skye IV45 8RU. By visiting my site and/or buying something from me, you agree to be bound by the following terms and conditions including those set out in my ordering guide and any additional terms and conditions and policies I make reference to or link to. These terms apply to all users of the site, please read them carefully before accessing or using my website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.

OUR PRODUCTS & SERVICE
Our Products are sold subject to their product descriptions. I take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the produce from sale or cancel orders without prior notice. I am not responsible if information made available on this site is not accurate, complete or current. From time to time I may change the design and specification of my products, and product descriptions and prices are subject to change without notice. I may also withdraw products from sale without notice. I try and deliver the best service I can but occasionally I may need to take the site offline for maintenance or updates.

REFUSAL OF TRANSACTION
I reserve the right to refuse any order or refuse service to anyone, for any reason at any time. In the event that I need to make a change to or cancel an order I will attempt to contact you with the information you have provided. In using my site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at my store and that your use of, or inability to use, the service is at your sole risk.

LINKS
Links on this site may direct you to third-party websites that are not affiliated with me. I am not responsible for their content or liable for any harm or damages related to the purchase or use of anything you may buy from them. I am also not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

PRIVACY POLICY
Your submission of personal information through the store is governed by my Privacy Policy. When you purchase something from my store, as part of the buying and selling process, I collect the personal information you give us such as your name, address and email address. When you browse my store, I also automatically receive your computer’s internet protocol (IP) address in order to provide me with information that helps me learn about your browser and operating system. With your permission, I may send you emails about my store, new products and other updates. When you provide me with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, I infer that you consent to our collecting it and using it for that specific reason only. If I ask for your personal information for a secondary reason, like marketing, I will either ask you directly for your consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting me at studio@patriciashone.co.uk or writing to me at: Patricia Shone Ceramics, Cnoc an Eorna, 17 Calgarry, Ardvasar, Isle of Skye IV45 8RU. I may disclose your personal information if I am required by law to do so or if you violate my Terms of Service.

PAYMENT
All payments on my site are processed by Stripe.

SECURITY
I take all reasonable steps to protect your personal details. However, I cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold me responsible for any breach of security unless this is due to my negligence or wilful default.

COOKIES
My web site uses cookies to improve your experience of the site. A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows me to recognise and tailor my site to you and it won’t harm your computer. If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from my store. If you want to do this please check the help section of your browser to learn how to change your preferences.

COPYRIGHT ©
This web site and our work and products within it are copyright of Patricia Shone Ceramics. No part of the site or its content may be reproduced or distributed without our written permission.

CONTACT ME
Questions about my Terms of Service and Privacy Policy should be sent to me at studio@patriciashone.co.uk or writing to me at: Patricia Shone Ceramics, Cnoc an Eorna, 17 Calgarry, Ardvasar, Isle of Skye IV45 8RU