I do my best to depict and describe accurately the items in my shop. Please keep in mind that all items are made by hand, are unique and by nature of their making and firing have slight imperfections and variations.
If you are unsatisfied with your purchase or have just changed your mind I will accept the return of the work. Please let me know immediately and sent it back to me within 14 days of receipt. I am happy to advise about repacking the work which must be returned is in its original condition (unused and unmarked). Please ensure you get proof of postage as I cannot accept liability for loss of returns in the post. Please note I do not refund postage costs.
I do not exchange merchandise that reaches you in good condition. If you wish to exchange, it is simpler to return it for a full refund and then make a new purchase.
In the unlikely event that the goods are damaged during postage to you, please let me know as soon as they arrive. Ideally, if the box looks damaged take photographs as you unwrap the work, this will help with any insurance claim. If you do not report this immediately then I will not accept any responsibility for the damage and am not obliged to reimburse you.
Once I have received the return in good condition, I will process your refund within 14 days.
Masterclasses Cancellation policy: You can cancel for a full refund (less £20 to cover the admin & credit card fee I have to pay) at any time up to 14 days prior to the class. After this date your booking is refundable only if your place is resold. Please let me know as soon as possible if you need to cancel so that we have the best chance to fill the space and get you refunded.